Incoming moment
Use cases · Hotels and guest services
Handle routine guest calls while the team stays present
An hiify.ai agent can answer property questions from approved sources, collect guest requests, and book staff time through a connected calendar. Table reservation platforms such as OpenTable and Resy are coming soon.
From first hello to handoff
The whole conversation, made explicit.
Each part is visible in the builder. You decide what the agent asks, which source it trusts, what connected action it can take, and when a person takes over.
What the agent understands
- The venue, service, preferred time, and guest contact details
- Hours, amenities, menus, and policies in approved sources
- Whether the request is a calendar booking or a message for the team
What it can do
- Check live calendar availability
- Book a supported appointment after confirmation
- Record a guest request and notify the configured team
Human handoff
Complaints, exceptions, safety issues, and requests that need a person go to the appropriate staff member.
Table reservation platforms (OpenTable, Resy, Eat App, SevenRooms) are coming soon. Today, hospitality flows use calendars such as Cal.com or Google Calendar.
Operational change
What the team gets after the call
Not a promise of automatic outcomes. A clearer path from an incoming request to the next accountable step.
- 1
Accurate guest information
Routine answers come from the property and service content you maintain.
- 2
Calendar booking
The flow exposes only the calendar actions supported by the connected scheduler.
- 3
Structured guest requests
The team can receive a clear request summary through a configured Slack or catalog notification.
Example flows
Two ways a hospitality call can move
These are grounded examples, not live simulations. Each step maps to a builder block you can configure, connect, and publish.
Guest appointment
A guest asks to book a time with the property team.
Understand
The agent confirms the venue, service, date preference, and contact details.
Act
It offers only returned calendar availability and books after the guest confirms.
Hand over
Exceptions or unsupported changes go to the venue team.
- Collect visit details
- Check calendar availability
- Confirm the booking
- Hand off exceptions
Guest request
A guest asks about an amenity and needs help from the property team.
Understand
The agent answers factual questions from approved property sources and records the request.
Act
It sends the configured Slack or catalog notification.
Hand over
A staff member handles requests that require a decision or physical action.
- Answer property FAQ
- Collect request
- Notify the team
- Transfer if needed
Inside the product
A workflow your team can inspect.
The builder can combine approved property knowledge, calendar booking, guest messages, and staff routing.
hiify.ai · example workflow
One buildable path · Guest appointment
- CollectCollect visit details
- AppointmentCheck calendar availability
- ActionConfirm the booking
- TransferHand off exceptions
Supported tools
Connect the step to the system that owns it
A practical starting set for hospitality workflows. Connect only the apps your team uses.
Cal.comAvailability, booking, changes
Google CalendarAvailability and calendar events
TwilioPhone numbers and configured SMS
SlackConfigured team notification
HubSpotCRM contact and call context
SetmoreAvailability and supported booking
Availability, booking, lookup, changes, cancellation, and waitlist support vary by provider. hiify.ai exposes only the actions supported by the connected provider and enabled in the published flow.
Browse integrationsRelated industries
All use casesSame building blocks, different incoming moments
Build a hospitality workflow
Start with the incoming moment, add approved knowledge and supported actions, then define the human handoff.