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Use case · Hotels, restaurants, and guest services

Handle routine guest calls while the team stays present

An hiify.ai agent can answer property questions from approved sources, collect guest requests, and use a connected reservation or scheduling provider for supported actions.

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From first hello to handoff

The whole conversation, made explicit.

Each part is visible in the builder. You decide what the agent asks, which source it trusts, what connected action it can take, and when a person takes over.

01

Incoming moment

A guest calls during a busy service period with a reservation question or property request.

02

What the agent understands

  • The venue, party size or service, preferred time, and guest contact details
  • Hours, amenities, menus, and policies in approved sources
  • Whether the connected provider supports booking, changes, cancellation, or waitlist
03

What it can do

  • Check real table or appointment availability
  • Book supported reservations after confirmation
  • Record a guest request and notify the configured team
04

Human handoff

Complaints, exceptions, safety issues, and provider actions that are not supported go to the appropriate staff member.

Operational change

What the team gets after the call

Not a promise of automatic outcomes. A clearer path from an incoming request to the next accountable step.

  1. 01

    Accurate guest information

    Routine answers come from the property and service content you maintain.

    Visible in the workflow
  2. 02

    Provider-specific actions

    The flow exposes only reservation actions supported by the connected provider.

    Visible in the workflow
  3. 03

    Structured guest requests

    The team can receive a clear request summary through a configured notification.

    Visible in the workflow
Example flows

Two ways a hospitality call can move

These are grounded examples, not live simulations. Each step maps to a builder block you can configure, connect, and publish.

Table reservation

A guest asks for a table for a specific party size and time.

  1. 01

    Understand

    The agent confirms the venue, party size, date preference, and contact details.

  2. 02

    Act

    It offers only returned availability and books after the guest confirms.

  3. 03

    Hand over

    Exceptions or unsupported changes go to the venue team.

  1. Collect party details
  2. Check table availability
  3. Confirm reservation
  4. Hand off exceptions
Guest request

A guest asks about an amenity and needs help from the property team.

  1. 01

    Understand

    The agent answers factual questions from approved property sources and records the request.

  2. 02

    Act

    It sends the configured Slack, email, or n8n notification.

  3. 03

    Hand over

    A staff member handles requests that require a decision or physical action.

  1. Answer property FAQ
  2. Collect request
  3. Notify the team
  4. Transfer if needed

Inside the product

A workflow your team can inspect.

The builder can combine approved property knowledge, reservation tools, guest messages, and staff routing.

hiify.ai · example workflow
hiify.ai builder showing a published front-desk agent with branching knowledge, appointment, and CRM steps
Real hiify.ai product screenshot. Example workspace data is shown.

One buildable path · Table reservation

  1. CollectCollect party details
  2. AppointmentCheck table availability
  3. ActionConfirm reservation
  4. TransferHand off exceptions
Supported tools

Connect the step to the system that owns it

A practical starting set for hospitality workflows. Connect only the apps your team uses.

  • Cal.comAvailability, booking, changes
  • Google CalendarAvailability and calendar events
  • TwilioPhone numbers and configured SMS
  • SlackConfigured team notification
  • GmailConfigured email action
  • n8nConfigured workflow action

Availability, booking, lookup, changes, cancellation, and waitlist support vary by provider. hiify.ai exposes only the actions supported by the connected provider and enabled in the published flow.

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Related industries

Same building blocks, different incoming moments

Compare how another team combines intake, knowledge, connected actions, and human handoff.

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Next step

Build a hospitality workflow

Start with the incoming moment, add approved knowledge and supported actions, then define the human handoff.

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